
Shay at last had his blood transfusion today without any problems. We have put in an official complaint with the hospital about the system and process of ordering the blood. This appears to fall to one person when the results are telephoned through to the ward, the doctor on duty. This one person is responsible for ordering the correct blood and ensuring also that they actually check Shay's file for what exactly is needed. Somewhere along the line the process of ordering is failing and this is having an impact on the standard of care Shay receives. I dread the future when something serious might happen, how will the hospital cope when such little things are going wrong now.